QUESTIONS?
Welcome to quedonline.com, your dream wedding dress journey starts here! To help you better enjoy our service, we have compiled the following frequently asked questions and answers. If your question is not listed here, please feel free to contact us through our contact information, and our customer service team will be happy to serve you.
Account and Registration
How to register an account?
Visit our website, click the “Register” button at the top of the page, fill in the relevant information, including email address and password, to create an account.
What if I forget my password?
On the login page, click “Forgot password”, enter the email address you used when registering, and we will send a password reset link to your email.
Shopping process
How to choose a wedding dress?
Browse our wedding dress categories or use the search function to find the style you like. Click on the product details page, select the appropriate size and color (if applicable), add to the shopping cart or purchase directly.
How to pay for the order?
We accept credit cards, PayPal and some local payment methods. On the checkout page, select your preferred payment method and follow the prompts to complete the payment.
How to check the order status?
Log in to your account and click “My Order” at the top of the page to view the order status and logistics information.
Return and Exchange Policy
Can I return or exchange my products?
According to our return and exchange policy, eligible products can be returned or exchanged within a certain period of time after receipt. Please ensure that the product is in its original condition and contact customer service to obtain the return and exchange address.
Who will pay for the return and exchange postage?
For returns and exchanges due to product quality issues, we will bear the round-trip postage. For returns and exchanges not due to quality issues, the postage shall be borne by the buyer.
Security and Privacy
How to protect my personal information?
We use advanced encryption technology to protect your personal information, strictly abide by the privacy policy, and will not disclose your information to third parties (unless required by law or to complete the order).
Delivery and Logistics
How long does it take to deliver?
The standard delivery time is usually 5 working days after placing an order, and the specific delivery time may vary depending on the region and the selected delivery method.
Do you provide international delivery?
Yes, we provide global delivery services. International delivery time and cost will vary depending on the destination and selected service.
We are committed to providing you with the best wedding dress shopping experience. If you have any questions or need help, please feel free to contact us and we will answer you as soon as possible. Wish you a happy shopping!